Call.
Connect.
Care.

Talk to our Experts

Optimizing Hospital Call Centers to Enhance
Patient Experience

Comprehensive, validated findings with reproducible evidence and prioritized remediation guidance
Container (1)

Reliability

Patient engagement doesn’t start with a portal; it starts with IT systems that just work. At Lockstep, we help healthcare organizations reduce downtime, accelerate response times, and deliver seamless, connected care experiences.

Container

Backed by Tech

Our technology is built for reliability, endpoint readiness, and coordinated workflows that improve every stage of patient care. That means fewer disruptions, faster clinical collaboration, and a smoother experience from intake to discharge.

Inside the Transformation of a Healthcare Transfer Center

A real-world case study on how LCMC Health redesigned its Transfer Center to streamline patient
coordination, through a collaborative and tech-enabled approach

Icon

How LCMC modernized outdated transfer workflows into an integrated coordination hub

dataflow-03

A behind-the-scenes look at the co-design approach that made adoption effortless

server-04

How the new system sets the stage for AI, predictive staffing, and smarter coordination

Free Resources

Fill Up This Form to Gain Access to the PDF


Our services turn behind-the-scenes IT into better front-line care.

Connected Patient Access

Icon

Cloud-based contact center solutions designed for healthcare

Icon

AI-powered call routing and virtual assistants

Icon

Seamless EHR and CRM integration

Icon

High-availability networks and secure remote access

Icon

Real-time data synchronization

Secure, Compliant Infrastructure

Icon

Fully HIPAA-compliant cloud servicesand encrypted data flows

Icon

Built-in monitoring, incident response, and audit logging

Icon

Advanced firewalls and intrusion prevention tools

Icon

Endpoint protection across clinical and admin devices

Empowered Clinical Teams

Icon

Healthcare-optimized laptops, thin clients, and noise-canceling headsets

Icon

Touchscreen and kiosk-ready devicesn for point-of-care efficiency

Icon

Secure collaboration tools for chat, screen sharing, and file access

Icon

Virtual support rooms for team coordination

Featured Insights on Patient Communication

Smarter Connections, Better Care: How AI-Driven Communication Improves Patient Experience and Outcomes

In healthcare, every second matters. Long wait times and disjointed communication can quickly erode patient trust. For providers, fragmented systems often delay care, drain resources, and make it harder to meet key performance benchmarks tied to value-based care.
Continue Reading

Delivering Personalized, Efficient Patient Experiences with Context-Rich Communication

In healthcare, trust begins with the first interaction. And more often than not, that interaction starts with a phone call. Whether patients are following up after a procedure, checking in on medications, or rescheduling an appointment, they want to be heard and helped without delay.
Continue Reading
Ready to Rethink Patient Communication?
Unlock the systems, strategies, and support that turn communication into care.
Talk to Our Experts
Rectangle 4

We’ve made important updates to our Privacy Policy, including details on how we use analytics tools, cookies, and tracking pixels to enhance your experience. Please take a moment to review these changes. By continuing to browse, you agree to our updated policy.

View Privacy Policy