Managed Services

Technology continues to evolve at an unprecedented pace while under-staffed, overworked IT teams are tasked
with managing an increasingly complex environment.

Lockstep optimizes IT operations for hundreds of partners with tailored staff augmentation and managed services
that fill critical gaps, allowing IT teams to focus on strategic initiatives and impact their core constituencies.

Turnkey Managed Services to CONNECT

From proactive Network Management to comprehensive Cloud Management, we manage every aspect,
ensuring a scalable, secure, and high-performance environment. Our Managed Internal Broadband Services
optimize network management, while Patching/Auditing, Data Backup & Recovery, Wi-Fi Performance Monitoring & Tuning,
and Firewall Management ensure reliability and security.

Network Management
Proactively manage and enhance network performance for user success. We apply deep industry knowledge to create a scalable and secure infrastructure.
Optimize IT with MIBS solutions for managed Wi-Fi, installation, maintenance, and on-site training. Decades of experience in E-Rate-eligible services ensure optimized network management for K-12 districts.
Regular patching and analysis of performing outcomes for secure and updated technology environment. Track patching activity over time to document compliance and gain insights into trends.
Protect against data loss with secure backups meeting compliance requirements. Ensure recovery of critical systems, track backup success, and project storage requirements for optimal future purchases.
Ensure 24×7 wireless access with proactive tuning recommendations based on monitored trends. Future-proof your Wi-Fi environment with regular updates and patching.
Comprehensive managed network services for firewalls ensure real-time protection. Monitor system availability and vulnerabilities, and manage blocked URLS, VPN connections, and administrator access.
Comprehensive cloud management for mobile learners, high performance, and support for new learning solutions like AI and VR/AR.

Turnkey Managed Services to PROTECT

Protect your organization with our turnkey security solutions. Our Security Advisory service provides a detailed
assessment and a customized security roadmap. Continuous Vulnerability Management ensures your assets
stay one step ahead of threats, while Asset Management enhances downstream security activities. With bespoke
security services addressing critical policies and procedures, we serve as an extension of your security strategy.

Security Advisory
Comprehensive security assessment and tailored cyber maturity roadmapping. Quarterly collaboration on progress and semi-annual vulnerability scans and reports.
Continuous threat analysis, contextualization, and remediation to stay ahead of security threats. Ensures the effectiveness of the patching process and identifies third-party application vulnerabilities.
Enhance security activities with accurate identification, contract maintenance, focused patching process, and risk management system.
Custom solutions to address critical policies, procedures development, and various security operations aspects.

Turnkey Managed Services to EMPOWER

Empower your organization’s future with our comprehensive device management solutions. We handle
every aspect, from seamless device integration into K-12 environments to our “White Glove” enrollment
service, ongoing repair support, and regular refresh programs. Trust us for device and asset management,
ongoing repair, and secure destruction, ensuring your technology is always at its best.

Device Management
A complete turnkey solution for integrating devices into K-12, including “White Glove” enrollment, depot repair support, and comprehensive summer refresh programs.
Turnkey and white-glove custom services to maintain critical technology and devices for classrooms and workplaces. Trusted expertise with over 1,000,000 managed devices. 

Our Approach to Managed Services

Keep You in Control

Managed Services that fit into YOUR strategy, not the other way around.

Tailored, Proactive Augmentation

Strengthen weaknesses and fill operational gaps.

Future-Proof IT Strategy

Scaled solutions that evolve with changing technologies.

Provide Cost Controls

Predictable costs that drive efficiency on a budget.