Optimizing Hospital Call Centers to Enhance Patient Experience
Built for Care
Patient engagement doesn’t start with a portal; it starts with IT systems that just work. At Lockstep, we help healthcare organizations reduce downtime, accelerate response times, and deliver seamless, connected care experiences.
Backed by Tech
Our technology is built for reliability, endpoint readiness, and coordinated workflows that improve every stage of patient care. That means fewer disruptions, faster clinical collaboration, and a smoother experience from intake to discharge.
Our services turn behind-the-scenes IT into better front-line care.
Connected Patient Access
- Cloud-based contact center solutions designed for healthcare
- AI-powered call routing and virtual assistants
- Seamless EHR and CRM integration
- High-availability networks and secure remote access
- Real-time data synchronization
Secure, Compliant Infrastructure
- Fully HIPAA-compliant cloud services and encrypted data flows
- Built-in monitoring, incident response, and audit logging
- Advanced firewalls and intrusion prevention tools
- Endpoint protection across clinical and admin devices
Empowered Clinical Teams
- Healthcare-optimized laptops, thin clients, and noise-canceling headsets
- Touchscreen and kiosk-ready devices for point-of-care efficiency
- Secure collaboration tools for chat, screen sharing, and file access
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Virtual support rooms for team
coordination
The IT Playbook for Patient-First Healthcare
A practical, in-depth guide that equips healthcare IT leaders with actionable strategies to lead patient-first transformation across their organizations.
Key Takeaways
How to automate backend systems so they stay invisible to patients, but impactful to care
Frameworks for balancing compliance, cybersecurity, and patient usability
A built-in self-assessment to evaluate your organization’s readiness for patient-first IT
Featured Insights on Patient Communication
Ready to Rethink Patient Communication?
Unlock the systems, strategies, and support that turn communication into care.