Optimizing Hospital Call Centers to Enhance Patient Experience

Reliability

Patient engagement doesn’t start with a portal; it starts with IT systems that just work. At Lockstep, we help healthcare organizations reduce downtime, accelerate response times, and deliver seamless, connected care experiences.

Backed by Tech

Our technology is built for reliability, endpoint readiness, and coordinated workflows that improve every stage of patient care. That means fewer disruptions, faster clinical collaboration, and a smoother experience from intake to discharge.

Inside the Transformation of a Healthcare Transfer Center

A real-world case study on how LCMC Health redesigned its Transfer Center to streamline patient coordination, through a collaborative and tech-enabled approach

How LCMC modernized outdated transfer workflows into an integrated coordination hub

A behind-the-scenes look at the co-design approach that made adoption effortless

How the new system sets the stage for AI, predictive staffing, and smarter coordination

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Our services turn behind-the-scenes IT into better front-line care.

Connected Patient Access

Secure, Compliant Infrastructure

Empowered Clinical Teams

Featured Insights on Patient Communication

Smarter Connections, Better Care: How AI-Driven Communication Improves Patient Experience and Outcomes

In healthcare, every second matters. Long wait times and disjointed communication can quickly erode patient trust. For providers, fragmented systems often delay care, drain resources, and make it harder to meet key performance benchmarks tied to value-based care.

Delivering Personalized, Efficient Patient Experiences with Context-Rich Communication

In healthcare, trust begins with the first interaction. And more often than not, that interaction starts with a phone call. Whether patients are following up after a procedure, checking in on medications, or rescheduling an appointment, they want to be heard and helped without delay.

Ready to Rethink Patient Communication?

Unlock the systems, strategies, and support that turn communication into care.