What companies are being rebranded?
Lockstep Education, BridgeTek, and Transformyx will be rebranded as Lockstep Technology Group.
Why are these companies being rebranded?
These three legacy businesses, which each have their own incredible histories and strong reputations in their respective regions, have been operating as one company since the beginning of 2023. As Lockstep Technology Group, we are embarking on the common goal of being the leading IT solutions provider to mission-driven organizations throughout the Southeastern United States. As a part of this objective, it is important that Lockstep identifies as a single organization with one clear, cohesive vision for serving our customers.
How will company entities be expressed in contracts?
The company entity will be Wescott Technologies LLC dba Lockstep Technology Group. However, in some cases, entities may also be expressed as:
BridgeTek Solutions LLC dba Lockstep Technology Group
Transformyx LLC dba Lockstep Technology Group
Will EIN #s change?
The company structure and Employer Identification Numbers will remain the same, however they will have a parent-child structure as follows:
Parent:
Lockstep Holdings LLC
Child 1:
Wescott Technologies LLC dba Lockstep Technology Group
Child 2:
BridgeTek Solutions LLC dba Lockstep Technology Group
Child 3:
Transformyx LLC dba Lockstep Technology Group
Will SPIN #s change?
Service Provider Identification Numbers will be unchanged. However, the entity names associated with each SPIN number have been changed with USAC as follows:
Wescott Technologies LLC dba Lockstep Technology Group Status: Pending
BridgeTek Solutions LLC dba Lockstep Technology Group
Status: Complete
Transformyx LLC dba Lockstep Technology Group
Status: Pending
How will quotes, invoices, and other key templates change?
All quotes, invoices, and other templated documents will exclusively feature the Lockstep Technology Group logo and branding as of mid-summer. Where appropriate, some documents may, for a transitional period, include language that references the names of the legacy businesses to avoid confusion.
Will all domains be consolidated? This will be necessary for some vendors regarding licenses. (ex. Microsoft)
Yes, we will consolidate as Lockstep Technology Group with an email domain of @lockstepgroup.com
Will the emails that I receive from automated systems change?
Yes, please note the following changes that will take place in mid-July:
Support tickets will be sent to help@lockstep.support, instead of help@tfmx.com and oscsupport@lockstepgroup.com
One support email for all customers, regardless of location – ATL, BTR, and GSP if needed.
Responses to customers will go from the same help@lockstep.support The sender’s name would be “Lockstep Support” if it is an auto-generated response by the system. However, if an engineer responds it will have their name on it with the same help@lockstep.support email.
Internally, all emails will go to one team for triage and then be routed to the appropriate group for resolution.
We will also use this same email for internal user support instead of helpme@lockstepgroup.com. That will ensure we leverage one team for all ticketing triage and keep a consistent process.
Will alias domains remain active for vendor portals and usernames?
Yes.
Will there be a “primary business address” used for reference?
Yes, 190 Technology Parkway #125 Peachtree Corners, GA 30092, will be the primary business address.
We will use the business address of local offices on some documents, such as RFPs.
